July 17, 2001 – MobileSys and Remedy have joined forces to give the help desk a wireless push.

The technology alliance, announced last week, will allow the help desk to communicate with remote personnel via real-time wireless alerts over a global network. It will also provide the integration of mission-critical wireless capabilities into current help-desk platforms.

MobileSys and Remedy currently share more than 20 common customers, including EDS, Enron, Compaq, Levi Strauss, Lockheed Martin and Merrill Lynch.

As part of the joint agreement, MobileSys integrated its MX messaging platform into the Remedy Action Request System. Remedy (www.remedy.com) is a leading supplier of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) solutions.

"Help desks need to deliver time-sensitive, mission-critical information and MobileSys allows us to send valuable, actionable data," said Gary Oliver, vice president and general manager of ITSM.

MobileSys provides enterprises with fully integrated wireless solutions for sending mission-critical text messages and actionable alerts over any wireless protocol to any data-enabled device

MobileSys (www.mobilesys.com) has more than 700 customers worldwide, including Cisco, Qualcomm, Sun, Johnson and Johnson, LSI Logic and Hewlett-Packard. For more information, visit www.mobilesys.com.